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How mama4b Handles Your Personal Data

At mama4b, we collect only what we need to run your account and process transactions through Touch 'n Go, GrabPay, Boost dan FPX — nothing more.

Data Collected With Your ConsentSecure Account StorageYour Right to Access & DeleteMalaysia-Compliant Retention PolicyDirect Contact for Data Requests
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mama4b How mama4b Handles Your Personal Data
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through the channels below.

Live Chat Start a live chat session from your account dashboard any time. Our support agents log your data request and pass it directly to the privacy team for action within seven business days.
Email Send your data access or deletion request to our privacy inbox at [email protected]. Include your registered account email so we can locate your records and respond securely.
In-Account Form Use the Privacy Request form inside your account settings to submit a formal request. Every submission is timestamped and tracked so you can follow the status of your request from the same page.
HOW WE PROTECT DATA

Browse Our Data Handling Commitments

mama4b applies layered security practices across every part of your account — from the moment you enter your details to the point your withdrawal clears.

Data Collection

We collect your name, email, phone number and payment method identifiers when you open an account. We also capture device and session data to detect unusual login patterns and protect your account from unauthorised access.

Cookie Usage

Our site uses cookies to keep your session active, remember your preferred language and measure which pages you visit. You can manage or disable non-essential cookies through the cookie settings panel in your browser at any time.

Account Security

Your account password is stored as a salted hash — we cannot read it. We enforce two-step verification for withdrawal requests and flag logins from unrecognised devices so you get an alert before any access is granted.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable Malaysian law after closure. Once the retention period ends, records are permanently deleted from our systems.

Third-Party Sharing

Personal data is shared only with payment processors handling your Touch 'n Go, GrabPay, Boost dan FPX transactions and with identity-verification partners. No data is sold or passed to advertisers. All third parties are bound by data-processing agreements.

Your Data Rights

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account records. Submit any of these through live chat, email or the in-account Privacy Request form and our team will act within seven business days.

Your Privacy Questions Answered

Below are the questions we hear most often about how we handle personal data. If your question is not covered here, reach out through live chat or our privacy email and we will clarify directly.

We collect your name, email address, phone number, date of birth and the payment identifiers you use — such as your Touch 'n Go or GrabPay account reference. We also log device type and session timestamps for security purposes.

Payment identifiers are passed to the relevant processor solely to clear your deposit or withdrawal. We store only a reference token, not your full payment credentials. Processors are bound by their own data-security obligations and ours.

Yes. Submit a data-access request through the Privacy Request form in your account settings, via live chat, or by emailing [email protected]. We will compile and send your data within seven business days of receiving the request.

Use the same three channels — in-account form, live chat or email. Once verified, we will delete your account records except where Malaysian law requires us to retain certain transaction data for a specified period after account closure.

We do not sell your data or pass it to advertisers. The only third parties who receive your data are payment processors and identity-verification partners, and only to the extent needed to complete their specific function under written agreements.

We retain records for the period required by applicable Malaysian law following account closure. After that retention period expires, all personal data associated with your account is permanently and irreversibly deleted from our systems.

We use essential cookies to keep your session running and optional analytics cookies to understand page performance. You can accept or reject non-essential cookies through your browser settings. Turning off essential cookies may affect how your account loads.

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